Refund policy

Custom-ordered items and Sample sale products are not eligible for returns.

You can return other items in case of a change of heart within 10 days after delivery. You will also need to pay the return shipping fee. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. A 20% restocking fee will apply.

To start a return, you can contact us at notimelineinfo@notimeline.com. Please note that returns, if they are not damaged, will need to be sent to the following address: 1550 East 13th, Stu 4E, Brooklyn, NY, 11230

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we receive and inspect your return and let you know whether the refund has been approved. If approved, you’ll receive the refund automatically in your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

Damages and issues

If your order is faulty or arrived damaged, please let us know immediately, no later than 48 hours after receiving it. Based on the situation, we’ll gladly send a priority replacement or provide a refund. Unfortunately, any notifications sent beyond this timeframe won't be considered. If you do not want a new item shipped you can make another arrangement with us. Please make sure to take photos of both the package and the damaged product and send them together with other relevant information about the claim. Remember to also state your order number in the e-mail.